Rainier Watch | FAQ & Returns

The Process

Because we are a local PNW, small business (aka just one dude doing everything really) shipping is not as fast as ‘that other Seattle based online company that started as a bookstore’. We will try and ship all orders within 3 business days, often as quickly as 1 business day.

You will get an email confirmation once the item has shipped, often with a tracking number (if possible).
For accessories (stickers, magnets and pennants) items will be shipped out of Washington State and should arrive in 3-5 business days. Sooner if you are in Washington!

Unless otherwise noted, apparel is sourced from Bella + Canvas and American Apparel, who are both ethical, anti-sweatshop premium apparel manufacturers. For more information on their anti-sweatshop policies, visit their websites (Bella + Canvas WRAP Certification, American Apparel: How Its Made).
We partner with as many small, local PNW businesses as possible. Yes, this means our costs are a little higher than outsourcing to other states or countries, but we like giving back to the other awesome businesses in our area.
5% of sales is proudly donated to organizations that are dedicated to supporting Mount Rainier: (WA National Park Fund, Mount Rainier Visitor’s Association, National Park Foundation)
Payments are processed safely and securely via the industry leading payment processor, Stripe. We don’t save your payment information anywhere and Stripe uses top, bank-level encryption and security to keep your information safe.

Your satisfaction is our top priority! Brand new, unused apparel can be returned within 30 days of delivery and may be subject to a 10% restocking fee (this is rarely necessary). Returns must include a copy of your receipt. If a product is defective, it will be exchanged for a new product at no additional charge. A refund/exchange is not guaranteed and is subject to our review of the returned product. Contact us if you have a return.